::: Claims for Refund | Bureau of Engineering :::

This new process will take how many days?

Answer: 30 working days.

How will this new Internet process speed up my refund check?

Answer: By optimizing how we process a document that interfaces among different Departments for final approval and payment.

How will I be able to check the status of my refund?

Answer: By logging onto the Department of Public Works web site- Claim for Refund menu and entering a tracking/log number that has been provided, click on "Claim Status" to see what Department and/ or Bureau has or has not processed your claim. This information will also include the date and time it was processed.

In the past, additional information was required to process my claim like an original copy of my permit, a notarized signature, etc; how has that changed?

Answer: In the past when information was missing, and the claimant filed for a refund, a checklist letter would be sent to the claimant requesting additional information. This missing information made it difficult for the other Departments to respond to your claim for final approval or payment.

Now when filing for a refund, a copy of your permit will be attached to your Internet claim for refund application automatically. Because approvals and denials start at the District office, your request will be recorded and then submitted to the City Clerk's office to obtain a claim number. The City Clerk will then submit your claim electronically to the Bureau of Engineering, who will log out the claim and forward to the Bureau of Accounting to draft the check to be mailed to you directly.

How will I be notified if my Claim for Refund has been denied?

Answer: The Bureau of Engineering, Work Order Unit, will mail a Denial Letter to the claimant which includes each District Office phone number along with a copy of the Claim that references which Los Angeles Municipal Code that supported the denial. Therefore, all questions can be directed to the District Office for further explanation.