Information

The following instructions explain how to submit a claim for refund for less than $5,000.00 online.

Customer has to fill-in all required fields in the online application form. 

The required fields are marked with *.

After a claim is successfully submitted online, a claim reference number will be issued and displayed to customer.  Please make sure you write down this reference number.

Customer is required to print a copy of the claim, sign it, an mail it to the corresponding City district.

Customer should provide all documents supporting the refund request such as:

• A copy of the permit.
• Any receipts that shows the payment(s) made.
• Any other applicable documents.

The application has a utility that allows customers to scan and upload a copy of each supporting document in JPEG or GIF formats.

Customers may also fax the supporting documents after they submit the refund claim online.  In this case customer must write the claim reference number on the top portion of each document faxed, so that we can relate those documents to his/her claim.

You will be required to provide a password with your application. This password will enable you to check the status of your application online 24 hours a day.

Applicants who provide a valid email address will be notified of any missing information in their applications and/or when the claim is fully processed.

CLAIM FOR REFUND MUST BE FILED ONLINE.

For office locations, hours and phone numbers please refer to our Frequently Asked Questions Page.